FAQ's

Frequently Asked Questions (Eye Glasses)

Delivery and Shipping

What are your shipping methods?

We use local courier services at Singapore Post. We will be delivering via Sing post Registered article.

Delivery charges

Free shipping for eyeglasses order above $100. Delivery charges is S$2.14 for eyeglasses order at or below $100. 

How long will my order take?

You will expect to receive your eyeglasses parcel 3-5 business days from the day of payment made.

Order/General

How do I order?

Browse the site and pick out a frame. Select your preferred colour and quantity, and click ‘Add to cart’.

You may continue browsing, or to complete your order, click 'Checkout'. 

Opt for 'Ship to this/different address' for delivery straight to your doorstep or 'Collect in Store' if you would like a free eye prescription check by our qualified optician/optometrist in our store. 

We will contact you via email to schedule the eye prescription appointment. 

What does my order come with?

Every glasses you order comes in a beautiful hard-shell protective case and a microfiber cleaning cloth.

What if I need to change my order?

Send an email to sales@grandstraits.sg with your order number and let us know how we can help you with your order.

A change in order is only possible if we have received your email within 24 hours from the time of purchase made.

Products

What are Grand & Straits Optical lenses made of?

Our lenses are made from CR-39. Anti-reflective, UV protection and scratch-resistant coatings are inclusive. 

We also carry a wide variety of other lenses, including transitions, progressive, bifocal, glass lens, myopia control lenses, polycarbonate, blue-control lens, office lens and others. 

Do you have more frames selection for adults and children?

Yes, we do! We carry more than 2000 designs of quality eye glasses and a wide range of sunglasses to fit every style and budget. Head down to our retail outlets to take a look.

How do I read my frame size? 

Prescription

Do you offer bifocal/progressive lens, computer lens and/or transition lens?

We certainly do! We recommend you to purchase lens package 2 (no lens required) and bring them to us for your eye prescription check and other optical measurements.

We carry a wide selection and brands of lens which suits each individual’s need. Feel free to drop by our retail shop to enquire, we will be more than happy to assist you.

Account

Do I need to set up an account to place an order?

No, you can shop with us without creating an account. However, we highly recommend you to set up an account with us for the following reasons:

  • ✔ Track your order(s)
  • ✔ Review past purchases
  • ✔ Add products to your wish list
  • ✔ Save your address so you can shop quicker next time

Gift vouchers

Do you have gift vouchers to purchase?

Yes, we do! Our gift vouchers are available in $20 and $50 denominations. These vouchers have a 1 year validity period from purchase and can be used at any of our 7 retail outlets for eyeglasses, sunglasses and contact lenses.

Frequently Asked Questions (Contact Lens)

What happens after you sign up with Chop-Chop-Contacts?

Allow us 3 business days to retrieve your past purchasing records from our retail outlet and store in into your online account. Fast and easy access to your past lens history is available when you log into your account.

Why buy contact lenses from Grand & Straits Optical?

  • ✔ Trusted Eye care practitioner since 1981
  • ✔ Authorised contact lens retailer
  • ✔ Licensed in-house Optometrists
  • ✔ Best price

I made a wrong order/ I want to amend my order.

Changes can be amended within 24 hours. You may contact us through sales@grandstraits.sg with your order number (xxx).

Who can place an order?

As of now, this order process is only available for our existing customers.

Do I need to set up an account to place an order?

Yes, you do need to set up an account to place an order.

By setting up an account, you will also be able to track your orders, review past purchases so you can shop even quicker next time.

I have never worn contact lens before.

Head down to any our of retail outlets. Our friendly optometrists will assist you in the contact lens selection based on your lifestyle habits and your optical measurements.

What type of contact lenses do you sell?

We carry a complete range of contact lenses:

  • ✔ Myopia: Daily disposable, Biweekly, Monthly
  • ✔ Astigmatism/Toric
  • ✔ Multifocal
  • ✔ Beauty: Colored/ Enhancing
  • ✔ Others: Rigid Gas Permeable(RGP) lens, Conventional Soft contact lens
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