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EXCHANGE & WARRANTY POLICY
14 DAY EXCHANGE
We offer 14 days complimentary exchange for frames of the same model, depending on stocks availability.
Additional fees may apply if you would like to exchange for a different frame model. This is because we would have to order a new set of lenses. Only a one-time exchange is allowed. No refunds will be given under any circumstances.
1 YEAR WARRANTY
We offer 1-year complimentary warranty on our eyewear and spectacle lens products. The warranty covers manufacturing defects of our products only.
Damages due to deliberate misuse, negligence, accidents, scratches, wear and tear are not covered. No refunds will be given under any circumstances.
Kindly contact us at email@example.com for our help.
Frequently Asked Questions (Eye Glasses)
Delivery and Shipping
Order / General
Browse the site and pick out a frame. Proceed to select your lens package.
Select a Prescription Type:
Single Vision (short-sightedness, long-sightedness, astigmatism, presbyopia)
No prescription (zero eye degree)
Select a Lens Type:
1.6 Multi-coated: Includes Hi-index (thinner), Anti-reflective coat, UV protection
1.6 Premium Blue filter lens: Includes Hi-index (thinner), Anti-reflective coat, UV protection, Scratch resistant, Blue light filter
1.6 index is Recommended for degree not above –5.00, +4.00.
There will be a $40 Extra charges for Astigmatism above –2.00.
Enter your Pupillary Distance (mm):
Example : 60 or 62
Eye test :
Use existing Grand & Straits Prescription: We recommend you choose this option if you have an existing eye glass record with us.
Use own prescription: If you have a recent eye prescription done, you can upload a photo with the full details.
Require an eye test in store: We will contact you shortly after you place your order. Eye test in store by our qualified opticians/optometrists can arrange quickly on the same order date.
Please contact us quickly via WhatsApp or Email at firstname.lastname@example.org with your order number and let us know how we can help you with your order. We will try our best to accommodate to your request.
Our lenses are made from CR-39, plastic.Anti-reflective coat, UV protection and Scratch-resistant coatings are inclusive.
You may find more details here: https://www.grandstraits.sg/frame-measurements.html.
Feel free to reach out to us via WhatsApp or Email at email@example.com for assistance!
You may book a Free eye test with us or upload a photo with the details of your recent prescription check.
A complete prescription should look like this:
Right: SPH - 2.00 / CYL -0.50 x AXIS 180
Left: SPH -300 / CYL -1.00 x AXIS 170
Pupillary Distance (PD) = 60mm
An eye prescription check is valid for 1 year.
Your prescription has to include the following information:
Your Full name, Date of Eye examination, Full Refraction readings, Pupil distance.
No, you can shop with us without creating an account.
However, we highly recommend you to set up an account with us! By setting up an account, you will also be able to track your orders, review past purchases, add products you love to your wish list, save your address so you can shop even quicker next time.
Yes, we do! Our gift vouchers available in $20 and $50 denominations. These vouchers have 1 year validity and can be used at any of our 6 retail stores for eyeglasses, sunglasses and contact lens.
We carry a complete range of contact lenses:
Myopia: Daily disposable, Biweekly, Monthly
Beauty: Coloured/ Enhancing
Rigid Gas Permeable(RGP) lens
Conventional Soft contact lens
Colour blind Soft contact lens
Head down to any of our retail stores, our friendly optometrists will assist you in the contact lens selection based on your lifestyle habits and your optical measurements.
Read up on our contact lens workflow