Privacy Policy

This privacy policy sets out how Grand and Straits Optical uses and protects any information that you give us when you use this website.

Grand and Straits Optical is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

If you are only browsing this website, we do not capture data that allows us to identify you individually.

Section 1 - What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers

Section 2 - What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Section 3 – Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Section 4- How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Section 5 - Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Section 6- Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Section 7 - Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in good faith that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.

Section 8 - Opt-Out and Correction Procedures

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Section 9 - Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Use of this website and these terms are governed by the laws of Singapore. Any claim relating to the use of the website shall be heard by Singapore Courts.

Section 10 - Changes to privacy policy

As our Website continues to develop, we may add new services and features to our Website. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you know how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy each time you use our website.

Section 11 – Sales and service

We reserve the right to refuse access, sale, and/or service on the Website to anyone for any reason at any time.

Section 12 – Upholding personal account information and data

In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data, and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.

Section 13 - Age of consent/Eligibility

By using this site, you represent that you are at least the age of consent in your city, region, province, or country of residence. To become our website account user or our customer, you must be at least the age of 16 or any of your legal guardians over the ages of consent may sign up and place the store orders for you.


You may place an order with us by completing and submitting the order form on our website.You shall be responsible for ensuring the accuracy of your orders. We reserve the right to refuse access, sales, and/or service on the website to anymore for any reason at any time.

Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us. An order number will be assigned to your order after the order has been fully paid. Should we be unable to process your order due to unforeseen circumstances, we will inform you of this.

The price payable by you for the product shall be the price of the product listed for sale as stated on the Website at the time your order is transmitted to u. We reserve the right to amend the price of any product at any time without giving any reason or prior notice.

Please complete payment within 24 hours from the time your order was placed. All unpaid orders after this payment time-frame will be cancelled automatically.


We do not warrant the product description or other content on the website are accurate, complete, reliable, current, or error-free. However, we try to be accurate as reasonably possible in our descriptions of products.


If you believe you have received a wrong/defective item, please email us your order number and a photograph of the wrong item/ defect at